ten facets of service differentiation1
Let’s look at this in flow flatland (aka: map) and give it a compass and gyro.
|→ perceived skill →|
1 from The Luxury Strategy, J N Kapferer & V Bastien, p. 216 and sorted by raeh, and integrated to [ redacted ]
2 note that styling here is continually refreshed in new lines within a brand; attachment to style leads to being passed up by client growth. as saotome sensei professes, “no style”; styling is continually created on demand.
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