HorsemanConception(s)Neutralizer
Criticism[will]attack/blame[ed] characteristics of identit<y|ies>
“behind every criticism is a wish”
“gentle startup”; talk about feelings using “I statements” in positive ways (i.e., “I feel [insert feeling/affect word here (e.g., sad, angry, frustrated, joyous, enchanted, energized, engaged, shaken, perplexed, rejecting, worried, serene, scared, panic, regret, accepting, safe, curious, edgy, relaxed)]”). for a list of feelings, see Hoffman’s feeling list.
Contempt[will]execute[ed] disrespect, mocking, ridicule, sarcasm, name calling, and mimicking
“single greatest predictor of divorce”
build culture of appreciation and respect; express appreciation, gratitude, affection, and respect; since trust is meditated by respect, this helps build trust.
Defensiveness[will]deploy[ed] excuse and play innocent victim
Response to stress and attack.
take responsibility for the part of the conflict (i.e., person A neutralizes their own defensiveness by taking responsibility for part of conflict, rather than person A’s defensiveness being neutralized by person B’s taking of responsibility).
Stonewalling[will]behave[ed] to withdraw, shut down, stop responding (e.g., tune out, act busy, engage in distractions, or turn away)
Response to contempt, psychological flooding.
engage in psychological self-soothing; breaks of at least 20 minutes for physiological calming (e.g., engage in music, reading, exercise, meditation, breathing, things one enjoys); avoid righteous indignation, innocent victimhood (i.e., rumination)
Adapted from Bridley & Daffin (2001, pp. 12.26-12.29) and Lesitsa (2013)

Additional contributions from Gottman et al. (1994/1995) are considered as well.

References

Bridley, L., & Lane, C. (2021). Principles of social psychology, 2nd Ed. Washington State University.

Gottman, J. M. (2014). What predicts divorce?: The relationship between marital processes and marital outcomes. Psychology Press.

Gottman, J. M. (1993). A theory of marital dissolution and stability. Journal of family psychology7(1), 57.

Gottman, J., Gottman, J. M., & Silver, N. (1995). Why marriages succeed or fail: And how you can make yours last. Simon and Schuster. (Original work published 1994)

Lesitsa, E. (2013, April 24). The Four Horsemen: Criticism, Contempt, Defensiveness, and Stonewalling. Gottman.com. Retrieved from https://www.gottman.com/blog/the-four-horsemen-recognizing-criticism-contempt-defensiveness-and-stonewalling/.